I. B2B ONLINE SHOP TERMS AND CONDITIONS

§1. General Provisions

  1. These Terms and Conditions govern the use of the B2B online shop available at stalco.be (hereinafter: the “Shop”).
  2. The owner and operator of the Shop is:

Address: Parc Industriel(W-B) 3C,1440Braine-le-Château

VAT Number: BE0781.532.760

E-mail: info@stalco.be

Phone: +32 470 36 38 10

  1. The Shop operates exclusively in a B2B (business-to-business) model and is available only to registered business partners with a signed cooperation agreement.
  2. Use of the Shop constitutes acceptance of these Terms and Conditions.

§2. Registration and Verification of B2B Partners

  1. Access to the Shop requires registration of a B2B account and execution of a written cooperation agreement with the Operator.
  2. To register, the Partner should:
  • Complete the registration form with company details
  • Provide required documents (company extract, VAT certificate)
  • Sign the B2B cooperation agreement
  1. The Operator reserves the right to refuse registration or suspend an account without stating reasons.
  2. The Partner is obliged to update their registration data in case of any changes.

§3. Placing and Confirming Orders

  1. Orders are placed through the Shop’s electronic system after the Partner logs in.
  2. Placing an order requires:
  • Adding products to the cart
  • Selecting a delivery method
  • Confirming the order with the “Place Order” button
  1. Placing an order constitutes an offer to enter into a sales contract in accordance with the Civil Code.
  2. The Operator confirms receipt of the order by sending a confirmation to the Partner’s e-mail address within 2 business days.
  3. The sales contract is concluded upon the Partner’s receipt of the order confirmation.

§4. Payment Terms

  1. Product prices in the Shop are quoted in EUR excluding VAT.
  2. Available payment methods:
  • Bank transfer (payment term as per agreement)
  • Cash on delivery (with Operator’s consent)
  1. In case of payment delay, the Operator has the right to:
  • Charge statutory interest for late payment
  • Suspend fulfillment of current and future orders
  • Terminate the cooperation agreement

§5. Delivery Costs and Terms

  1. Delivery is carried out in Belgium and the Netherlands.
  2. Delivery terms are defined in accordance with Incoterms® 2020:
  • EXW (Ex Works) – collection from Operator’s warehouse
  • FCA (Free Carrier) – delivery to carrier
  • DDP (Delivered Duty Paid) – delivery with customs clearance (if applicable)
  1. Standard delivery time is 5-10 business days from order confirmation (if goods are in stock).
  2. Delivery costs depend on the weight, dimensions of the shipment, and recipient’s location.
  3. The risk of loss or damage to goods passes to the Partner according to the selected Incoterms condition.

§6. Complaints and Returns

  1. The Partner is obliged to inspect the shipment upon receipt and report any damage to the carrier and the Operator within 24 hours.
  2. Complaints regarding quality defects should be submitted in writing (e-mail) within 7 days from the date of receipt of goods.
  3. A complaint should include:
  • Order and invoice number
  • Detailed description of the defect
  • Photographic documentation
  1. The Operator will consider the complaint within 14 business days from its receipt.
  2. Return of goods requires prior consent from the Operator. Products should be returned in original packaging.

§7. Retention of Title

  1. Ownership of goods remains with the Operator until full payment of the price by the Partner.
  2. Until ownership passes, the Partner has no right to:
  • Resell goods to third parties without written consent of the Operator
  • Pledge or encumber goods in any way

§8. Governing Law and Jurisdiction

  1. These Terms and Conditions and all contracts concluded within the Shop are governed by Belgian law.
  2. All disputes shall be resolved by competent courts in Belgium, unless otherwise provided by law.
  3. For cross-border transactions (Belgium-Netherlands), the United Nations Convention on Contracts for the International Sale of Goods (CISG) applies.

§9. Final Provisions

  1. The Operator reserves the right to amend these Terms and Conditions. Changes take effect 14 days after their publication in the Shop.
  2. In matters not regulated by these Terms and Conditions, Belgian law applies, in particular the Civil Code and Economic Code.

Effective date: 01/12/2025